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THE NEED TO IMPROVE MARKETING RESEARCH IN COMMERCIAL BANKS OF UZBEKISTAN

Authors

Abdukhalilova Laylo

Rubric:Marketing
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Annotation

This article describes the essence of marketing, the factors of organizing marketing
activities, the need for marketing research in the banking sector. In order to reveal the topic and
study the current state of marketing research in commercial banks of Uzbekistan, separate sections
of marketing research of JSCB “Kapitalbank” were analyzed.

Keywords

advertising
commercial bank
competitiveness.
questionnaire
banking sector
consumer
client
bank marketing
marketing research

Authors

Abdukhalilova Laylo

References:

1. Бакун Татьяна Валерьевна, Обуховская Ирина Францевна. Современные тенденции банковского
маркетинга: теория и практика // Вестник ОмГУ. Серия: Экономика. – № 2. 2014. URL: https://cyberleninka.
ru/article/n/sovremennye-tendentsii-bankovskogo-marketinga-teoriya-i-praktika/ (дата обращения: 07.01.2022).
2. Decree of the President of the Republic of Uzbekistan. “On the strategy of reforming the banking system
of the Republic of Uzbekistan for 2020–2025”. No. PF‑5992 dated 12.05.2020 // https: //lex.uz/ru/docs/4811025
3. Цапиева О. К. Маркетинговое исследование банковских продуктов // Вопросы структуризации
экономики. – № 3. 2005. URL: https://cyberleninka.ru/article/n/marketingovoe-issledovaniebankovskih-produktov/ (дата обращения: 06.01.2022).
4. Chinedu Ogbonnaya Zephaniah, Ike-Elechi Ogba, Ernest Emeka Izogo. Examining the effect of customers’ perception of bank marketing communication on customer loyalty, Scientific African, –
Vol. 8. 2020. – e00383. ISSN2468–2276. URL: https://doi.org/10.1016/j.sciaf.2020.e00383;
(https://www.sciencedirect.com/science/article/pii/S2468227620301216)
5. Гурьянов С. А. Маркетинг банковских услуг. URL: //https://www.marketing.spb.ru/read/m15/2.htm
6. Bank structure. URL: https://nbu.uz/uz/about-bank/respublika-apparati-tuzilishi
7. “Kapitalbank” Aksiyаdorlik Tijorat Banki Tuzilmasi. URL: https://kapitalbank.uz/uz/about/centraloffice
8. URL: https://kapitalbank.uz/uz/about/business-plan

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