THE NEED TO IMPROVE MARKETING RESEARCH IN COMMERCIAL BANKS OF UZBEKISTAN

Authors

Abdukhalilova Laylo

Annotation

This article describes the essence of marketing, the factors of organizing marketing
activities, the need for marketing research in the banking sector. In order to reveal the topic and
study the current state of marketing research in commercial banks of Uzbekistan, separate sections
of marketing research of JSCB “Kapitalbank” were analyzed.

Keywords

advertising
commercial bank
competitiveness.
questionnaire
banking sector
consumer
client
bank marketing
marketing research

Authors

Abdukhalilova Laylo

References:

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