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List of publications for


The Young Scholars Journal, Issue 1/2017

Creativity in conflict resolution methods and approaches in tourism

Pages: 45 - 48

Authors: Lelchuk M., Semenova Z.

Abstract: The article is dedicated to creative approaches and methods of conflict resolution and their application in tourism. The problem of creativity in human resource management is very relevant, but in Russian tourism these methods are not commonly used. Russian mentality and tourism specifics make the system of conflict management more complicated.

Keywords: creativity, conflict resolution, tourism, HR management, Russia.

1. Erin Meyer «The Culture Map: Breaking Through the Invisible Boundaries of Global Business», PublicAffairs,–
New York, – 288 p., – 2014.
2. Marjaana Gunkel, Christopher Schlaegel, Vas Taras «Cultural values, emotional intelligence, and conflict handling
styles: A global study», Journal of World Business, – No. 51, – P. 568–585,– 2016.
3. Patrick Lencioni «Overcoming the Five Dysfunctions of a Team», Published by Jossey-Bass,– 174 p.,– 2005.
4. Patrick Dunne «Getting Creative with conflict», article, Finance and Managment, – July/August, – 2016.
5. Alekseytsev I., Galiakhmetov R.N. «Сonflict resolution and national specifics», article, Journal «Sociosphera», –
No. 2,– 2010.
6. Harvard business review Erich C. Dierdorff, Robert S. Rubin «Research: We’re Not Very Self-Aware, Especially
at Work», article,– 2015 URL: https://hbr.org/2015/03/research-were-not-very-self-aware-especially-at-work
(Date of access: 13.03.17).