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European Science Review, Issue 9-10/2016

Quality as a determinant factor of increased competitiveness and export growth (Case study: Kosova)

DOI: https://doi.org/10.29013/ESR-16-9.10-261-264

Pages: 261 - 264

Authors: Lleshi S., Lani L.

Abstract: The main purpose in drafting of this paper is to empirically analyses and treat the quality and in enhancing of the competitiveness and export companies exporting in Kosovo. The records that are used in the paper are the primary data, namely through the questionnaires in a particular sample of exporting businesses in Kosovo. The quality nowadays is understood as a process that should be developed steadily, whereas the acquired data during this process serves to improve the products and services in the future, so that the current products and services will remain sustainable for customers aiming to return the t customers who have lost the confidence in those products and to obtain new customers. The general conclusion of the paper is that the management of the quality is a determining factor in the growth of exports in the exporting companies in Kosovo

Keywords: Quality, Export, Performance, Product, Safety, Certification

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